Special Assistance Information

If there is reasonable doubt that you can complete the flight safely, without requiring assistance during the flight, we reserve the right to require a medical certificate confirming your fitness to travel by air. This must contain explicit medical approval for your carriage by air.

In line with Regulation (EC) No 1107/2006, our partners provide a wide range of facilities for disabled and reduced mobility passengers at airports. Passengers are considered disabled when their physical, medical or mental condition requires individual attention (on embarking and disembarking, during flight, in an emergency evacuation, during ground handling) that is not normally extended to other passengers.

Disabled passengers are passengers who

• use wheelchairs
• live with visual or hearing impairments
• travel with guide dogs

Passengers with special needs are considered those who are

• pregnant
• travelling with a broken leg
• travelling with mobility equipment
• are affected by a contagious disease
• using medicine or medical equipment
• in need of extra oxygen for medical reasons

We offer extra assistance for disabled and reduced-mobility passengers and to passengers with special needs.

If you require special assistance you need to inform Wizz Air at least 48 hours before the scheduled departure time and request the service physically on site at airport by the time of airport check-in closure. If request for assistance at aiport is made later than the airport check-in closure time the service provision cannot be guaranteed.

You can request special assistance the following ways:

1. Online: during the booking process, or even when you already have your booking. Log in to your WIZZ Account, choose the relevant booking and click on Special assistance
2. By contacting our Live Chat
3. By email: specialassistance@wizzair.com
   Please note that this email address is exclusively for reporting the need for special assistance. Complaints or other non-special assistance related requests will not be addressed.
4. By contacting the Call Centre

If you have special needs, please make sure that you are present at check-in 2 hours before the scheduled departure time. This is so that we can complete the check-in procedure on time.

If you are not able to move on your own – unable to lift yourself without help; leave your seat and reach an emergency exit unaided; communicate with the crew on safety matters (e.g. to understand and react to safety instructions due to learning or cognitive disability, or due to blindness or deafness); unfasten your seat belt; take out and put on your life jacket; or to fit an oxygen mask – you need to be escorted by an able adult person.

The person escorting you must be over 16 years old and must be physically capable of helping you in an emergency.

Your companion will automatically be seated next to you during online check-in, provided you have contacted Wizz Air Special Assistance at least 48 hours before the flight; or in case of unavailability of adjacent seats, your companion will be seated in the same row of seats or no more than one row away from you. If, after completing online check-in, you are not seated as mentioned above, please approach the check-in agents at the airport to change your seats.  Please note that online check-in must still be completed in advance to avoid airport check-in fees.

Two mobility equipments items can be checked-in or taken on board free of charge.

Batteries

Only manual wheelchairs and dry cell, non-spillable battery-powered wheelchairs are accepted, provided that the terminals are insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair.

Dimensions

If your wheelchair is not collapsible, please provide the dimensions when you are informing the Special Assistance Call Centre.

Assistance

To make sure that you are comfortable, our handling agent will provide assistance during the check-in procedure and baggage drop-off. You will be assisted to the gate, through security and on board. Most often you will be seated in a window seat.

Please note that our cabin crew cannot provide assistance with drinks, meals or medication, but they will help you in moving from your seat to the toilet facilities, if required.

Facilities

All flights operated by Wizz Air Hungary and Wizz Air Malta are equipped with an onboard wheelchair for visiting the toilet. Our cabin crew is available to assist in setting up the chair and moving it within the cabin as needed. Please note the following: - You must be able to transfer yourself from your seat to the wheelchair independently or with the help of your personal assistant. - You must be capable of attending to your personal needs in the toilet. - If you have a visual or hearing impairment, kindly inform our cabin crew so we can ensure you receive the best possible service. For passengers requiring assistance with taking medication, eating, visiting the toilet, getting up, or communicating, we recommend traveling with a personal assistant to ensure your comfort and safety.

We provide Meet and Assist services for passengers living with visual and hearing impairments during the check-in process, through security and to the departure gate. You will be boarded before everyone else, and our cabin crew will help you stow your hand luggage and help you to your seat.

Passengers with visual and hearing impairments are not required to obtain a medical certificate confirming their fitness to travel by air. This does not apply to passengers with visual and hearing impairments with conditions that are not compatible with travel by air (including, but not limited to recent surgery, heart disorder, etc.), where the above rules on the Medical certificate apply.

Guide and assistance dogs as per Decree No. 27/2009 of the Ministry of Social and Labour Affairs will be accommodated on board at no additional cost for disabled passengers on flights within the European Union and from countries of the European Union into countries outside the European Union. Only one dog can be accepted per flight and must not occupy a seat.

Please let us know that you will be travelling with an assistance dog during the booking process and also inform the Special Assistance Call Centre or send email to our Special Assistance email address. You need to send us the following documents no later than 48 hours prior to the scheduled departure time:

• Certificate proving that your dog is a certified assistance dog
• All documentation set out in the regulations of the countries you are travelling to and from

No other animals are accommodated on board. No Emotional Support Animals are accepted on Wizz Air flights.

You can find further information on travelling with guide and assistance dogs on this website.

In case your mobility equipment is damaged, lost or delayed, you must report it prior to leaving the arrival hall and you need to obtain a PIR from our Handling Agent.

Please send your claim by post or submit a claim online.

According to the Montreal Convention, our liability for damage, loss or delay of your mobility aid is limited to 1131 SDRs per passenger.

Two mobility equipments can be carried free of charge, including crutches and walking frames. 
A pair of crutches can be taken on board the aircraft and walking frames will have to be checked in. 

If you are travelling with a broken leg in plaster that you can’t bend at the knee, you will be required to purchase an extra seat. 

Enter “EXST” in the first name field and your surname in the last name field when you are booking your flight.  

In case you already booked a flight and didn’t reserve an extra seat, please contact our Special Assistance Call Centre.

For safety reasons, pregnant women can travel only up to the 34th week of pregnancy. In case of twin pregnancies, the time limit is the 32nd week.

If you are over your 28th week of pregnancy, please provide a medical certificate confirming that you are fit to travel by air. Please note that the medical certificate must be issued within 6 days of your flight’s date.

Wizz Air will only be liable in accordance with the General Conditions of Carriage for any health problems to pregnant women and/or their unborn child that may occur during or as a result of carriage by air.

If you have a contagious disease or any other condition requiring medical care, you need a medical certificate confirming your fitness to travel by air. The medical certificate must be issued within 6 days of your flight’s date.

We cannot be liable for any injuries, deterioration of health conditions suffered by passenger or for death during travel by air, due to such conditions. 

Please contact our Special Assistance Call Centre at least 48 hours prior to the scheduled departure of the flight.

Keep medicine in your hand luggage at all times. If you need to carry essential medicines such as insulin, you need to carry a medical certificate with you confirming that you need the medicine during your trip. Present this document at the airport security, if required.

Please note that we cannot keep your medication refrigerated on board.

The carriage and usage of Portable Oxygen Concentrator (POC) that do not contain compressed gas or liquid oxygen are permitted on board subject to providing evidence on the nature of the equipment and a medical “Fit to Fly” form (please download).

The carriage of assistive or non-oxygen-generating support device (Respiratory Personal Device - RPD): such as a respirator, nebuliser, ventilator, CPAP or BiPap machine is allowed in the cabin of the aircraft in a switched off state without presenting a “Fit to fly form”.

Should you wish to use an assistive or non-oxygen-generating support device (Respiratory Personal Device - RPD): such as a respirator, nebuliser, ventilator, CPAP or BiPap machine during the flight, you must present the “Fit to Fly” form (please download). Please note that your “Fit to fly form” must be issued within 6 days of the flight date.

If you are travelling with such a device, please contact the Special Assistance Call Centre at least 48 hours prior to the scheduled departure for verification of documents. Please note that your “Fit to fly form” must be issued within 6 days of the flight date.

Passengers must check-in at the airport atleast 2 hours prior to scheduled flight departure and must present the device and paperwork for inspection.

If you don't contacting the Call Centre in advance and/or are not able to present the “Fit to fly” form at the airport, the carrier may refuse your carriage.

These devices can be carried as an additional item free of charge.

Passenger must travel with an approved model of POC:

• AirSep FreeStyle
• AirSep LifeStyle
• AirSep Focus
• AirSep Freestyle 5
• (Caire) SeQual eQuinox / Oxywell (model 4000)
• Delphi RS-00400 / Oxus RS-00400
• DeVilbiss Healthcare iGo
• Inogen One
• Inogen One G2
• lnogen One G3
• lnova Labs LifeChoice Activox
• International Biophysics LifeChoice / lnova Labs LifeChoice
• Invacare XPO2 / XPO100
• Invacare Solo 2
• Oxylife Independence Oxygen Concentrator
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics SimplyGo
• Sequal Eclipse
• SeQual SAROS
• VBox Trooper

The passenger shall have a sufficient number of fully charged batteries for their medical equipment to cover the duration of the flight and possible delays. A maximum of 2 batteries are permitted in carry-on baggage and these must be individually protected to prevent short circuits. Battery terminals must be either recessed or packed to prevent contact with metal objects, including terminals (chargers) or other batteries.

Please note that breathing aids containing compressed gas or liquid oxygen are not permitted onboard.

We can provide extra oxygen onboard for passengers who need it for medical reasons. Your own oxygen container, however, cannot be carried on board. In order to request the extra oxygen, please contact our Assistance Call Centre at least 48 hours prior to the scheduled departure of the flight and send the signed “Fit to fly form”(please download) confirming the following:

• The passenger’s use is medically necessary but the patient is fit to fly;
• The passenger does not require a continuous supply of oxygen more than 250 minutes at a flow rate of 2 L/min;
• For safety reason the oxygen cannot be provided during take-off and landing and it is accepted by the passenger;
• The oxygen that Wizz Air provides is suitable for the passenger.

Please note that this service incurs an additional fee of 55 EUR.

Please take these documents with you and present them at the check-in desk. If you do not provide the required documentation or do not balance the payment, you will not be allowed to travel.

Please be advised that we cannot guarantee a peanut-free aircraft as other passengers may bring their own peanut products on board. We therefore recommend that you bring allergy control medicine with you on board (such as an EpiPen, antihistamines, etc.) and you may take your own food with you as well. If you need additional information, please contact our Call Centre.

Once on board, please make the crew aware about your allergies.