DISRUPTION ASSISTANCE

Extra flexibility & support

Worried about your flight being delayed or canceled?

If your flight gets delayed by 2+ hours or canceled less than 24 hours before your scheduled time of departure, you can rebook at no additional cost (up to the stated amount per traveler). If you are not happy with the rebooking options, get a 100% refund of your trip cost.
What is it?

What is it?

Disruption Assistance is an optional service designed to give you peace of mind and flexibility in case of flight disruptions. Disruption Assistance, gives you added optionality if your flight is delayed by more than two hours or canceled on the day of travel, on top of the service already provided.
When it applies?

When it applies?

On the day of travel we will monitor your flight and, if you suffer from an eligible disruption we will notify you and you will have access to the following options:

  • Rebooking: Rebook on any available flight departing the same day or the next, on any airline.
  • Refund: If the rebooking options don’t meet your needs, you can keep your disrupted itinerary and receive a full refund of your base fare, taxes, and fees.
How to Access?

How to Access?

Disruption Assistance is available as an optional add-on during the booking process on our website.

If your trip is affected by an eligible disruption on the day of travel, you’ll receive an email with a direct link to the Disruption Portal, where you’ll be presented with the following options:

  • A rebooking on one of the alternatives offered through our self-serve solution.
  • A refund if you don’t like the rebooking options. In that case, you can keep your initial flight and/or any other solution provided to you.
Why Choose Disruption Assistance?

Why Choose Disruption Assistance?

Disruption Assistance is designed to provide you with flexibility and control during unexpected travel disruptions. Whether you need to rebook quickly or prefer a refund, this service ensures you’re covered.

With advanced technology and a seamless fulfillment process, Disruption Assistance is a trusted solution for travelers seeking added peace of mind.

Disruption Assistance is not insurance. For full details, please review the Disruption Assistance Terms and Conditions.

Important information

    

  • To be eligible to use the Disruption Assistance service, the flight disruption must occur less than 24 hours prior to  your flight’s scheduled time of departure. Please view the terms and conditions for additional details.
  • The maximum value for any re-booked flights is stated up to an amount per traveler during the booking flow. However, the re-booked flight must be within the same cabin as the original booking.
  • If you are not satisfied with the available rebooking options, you have 24 hours after the last flight of your booked trip  to request a refund. Service satisfaction guarantee refunds will be processed within 5-10 business days.
  • Getting a refund with our service satisfaction guarantee does not cancel your current flight or any alternative flight you are given by the airline!
  • The Disruption Assistance refund service may only be utilized once per booking. However, the rebooking service can be used on the outbound and the return (should both or either get disrupted).
  • If you re-book a flight, you’ll need to retrieve and recheck any luggage on your new flight. Please speak with the airline to get assistance with this.
  • You may already be entitled to certain benefits from the airline if your flight is disrupted or canceled due to EC261.
  • Disruption Assistance is a rebooking service and is not an insurance product.
  • This service must be purchased at the time of booking and cannot be added afterward.

Frequently Asked Questions

How will I be notified in case of a flight disruption?

We will monitor your flight and, if you experience a disruption, will notify you via email to present your options:

  • A rebooking on one of the alternatives offered through our self-serve solution.
  • A refund if you don’t like the rebooking options. In that case, you can keep your initial flight and/or any other solution provided to you.
The amount of your service satisfaction guarantee refund is 100% of your trip cost: fare, taxes and ancillaries (bundles, Checked-in bags, Sports equipment, WIZZ Priority, Seats, WIZZ Flex, WIZZ Class, Lounge access, Fast Track, Airport and Auto CheckIn), as purchased at the time of booking.
Please contact Customer Support by starting a Chat using the icon in the bottom right hand corner of the screen.
If unused, Disruption Assistance will expire twenty-four (24) hours after the last flight of your booked trip. 

If, for any reason, you believe you have experienced an eligible disruption but have not received an email or push notification, please contact Customer Support by starting a Chat using the icon in the bottom right hand corner of the screen.

Please keep in mind that the disruption event must have occurred on the day of travel. If it has occurred outside of 24 hours from your departure, please contact the airline to discuss your rebooking options.

Most bookings are eligible for Disruption Assistance. If this is available to be purchased for your flight, you will be offered it during the booking flow. Please note that this product is not available after booking.

Flight disruptions are covered for the following reasons: 

  • A delay for more than the time specified to you when purchasing the Service
  • A cancellation of your flight within 24 hours of departure

The cause of the disruption does not need to be attributable to the airline but must be outside of your control. There are only a few exceptions that you can check in the Terms & Conditions.

You will be presented with a set of alternative flight options:

  • From the same origin city to the same destination city
  • On the same day or next day following your initial flight departure
  • In the same or similar corresponding fare class as the original booking
  • With a price per passenger below the Service Cap specified to you when purchasing the Service

Once you’ve selected the flight option of your choice, we’ll rebook you and send you the booking confirmation. 

Note that you can still use your return flight (if any) as initially booked.

In some circumstances, there may be no alternative flight options available. In that case, you may choose to receive a service satisfaction guarantee refund.
The Disruption Assistance fee is a service fee and is not refundable, even if you cancel your booking.
If you make a voluntary change to your flight prior to your departure time, your Disruption Assistance Service will remain valid.
For bookings originally made for two or more passengers that are subsequently split into separate reservations, the Service will remain attached to the reservation with the original reference. Any subsequent reservations generated by the split will not benefit from the Service
Browse our FAQ for the Disruption Assistance service to find answers to many common questions, or contact us directly. We’re happy to help! Please note that Customer Support can assist only with questions related to the Disruption Assistance service or exercise.