WIZZ Link FAQ I Information & Benefits I Wizz Air

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Reach any destination within the WIZZ network.

Minimum Transfer Time

Optimised flight combinations to make your journey smooth.

Protected Journey

Add ConnectSure protection to support you in case of disruptions.

What is WIZZ Link?

WIZZ Link is an enhanced booking platform created through a collaboration between Wizz Air and Dohop. It allows you to book self-transfer flight combinations (see explanation below) within one click, giving you access to more destinations across the WIZZ network.

Please note that flights booked via WIZZ Link are not connecting flights. If you're traveling with checked-in baggage, it will not be automatically transferred at the transit airport. Upon arrival from your first flight, you’ll need to collect your bags and check them in again for your next flight. Please note that you must have all necessary documents to enter all the countries where each of the flights land and you will be refused carriage at the airport if you do not have the necessary entry documents (e.g. visa).

T&Cs apply

FAQ

Dohop is a trusted partner by Wizz Air, enabling you to find and book affordable flight combinations via the WIZZ Link platform to reach further destinations within the WIZZ network. Dohop also offers self-transfer protection (ConnectSure) that can rebook you to other available flights until you reach your final destination; that way, you’ll be assisted even in those disruptions where regulations do not protect you.

Self-transfer means that you can book individual flight combinations at once; however, this way of booking is not a connecting flight. Therefore, upon arrival at the transit airport, you must collect any checked luggage, exit customs and border patrol at the transit airport, and recheck yourself and your luggage for the next flight, including going back through security and border control in the transit airport. You are required to check in for all flights separately and meet all visa requirements for both your destination and any transit airport.

WIZZ Link is a platform operated jointly by Wizz Air and Dohop. The safe handling of customer data is our highest priority, and your booking and customer data can only be viewed by these two parties. Following European data protection requirements, we do not store any payment information and ensure that all payments are made in accordance with tested and proven travel industry security standards.

To see your booking within your WIZZ Account on the wizzair.com website or in your WIZZ App, go to “Find Booking”, where you can add the confirmation code and a passenger’s last name to find each flight separately. After your bookings have been found, you can add them to your WIZZ Account, add extra services, and follow any live updates related to your flights.

You must meet all visa requirements for both your transit airport and final destination. Please ensure full compliance before beginning your journey in order to avoid delays, refusal of carriage, or entry issues. Please note that you are not eligible to a refund, re-routing or compensation if you are refused to be allowed boarding because you fail to provide all necessary entry documents in all countries included in your journey.

ConnectSure by Dohop guarantees that, if you miss your transfer in the unlikely event of a disruption, Dohop will rebook you on the next available flight to your destination free of charge. If you need any special coverage (providing accommodation and meals), Dohop will arrange this as well, subject to the General Limitations below. Find more information on http://support.dohop.com/.

With ConnectSure, you will be assisted by Dohop in the following situations:

Missed Second Flight Due to Delays: If your first flight is delayed and you miss your next flight, ConnectSure will assist you in finding and rebooking a new flight - and cover the cost of the new booking, subject to the General Limitations below. If no suitable flights are available until the following day, Dohop will also arrange and assist with overnight accommodations and meals, subject to the General Limitations below.
Guidance for Cancellations: If the second flight of your journey is cancelled, Wizz Air will be responsible for assisting you with re-booking to another flight or providing a refund, based on your preference. While ConnectSure by Dohop will not cover these cancellations directly, Dohop can also support you by guiding you through the process.
Complex Situations: If the first flight is cancelled, Wizz Air will be responsible for assisting you with re-booking for another flight or providing a refund, based on your preference. In case you choose to rebook to a new first flight, however, and this would mean you miss your original second flight, Dohop will contact you via email and SMS to help rebook your second flight free of charge, subject to the General Limitations below.

Note: ConnectSure does not cover voluntary changes, such as altering your travel dates or cancelling your trip. The service is specifically designed to assist with disruptions caused by delayed or cancelled flights.

The only difference between ConnectSure and ConnectSure Plus is that the applicable limits on expense coverage are higher under ConnectSure Plus. Please see the General Limitations below for the difference in expense coverage.

Unprotected self-transfer means that you did not add the ConnectSure protection. Therefore, in case of the unlikely event of a disruption (such as a flight delay or cancellation), you might miss your transfer and might need to rearrange your missed flight
at your own cost. Please see the other FAQ explanations for each scenario below.

With our minimum transfer time, the flight combinations are designed to make all flights on time. However, disruptions can happen for several reasons, which could make reaching your second flight impossible. To travel with peace of mind, we advise adding ConnectSure when booking your flights through WIZZ Link. With ConnectSure, your transfer will be protected by Dohop, who will assist you in reaching your final destination.

Please note that if you do not add this service, your transfer will not be protected by Dohop. In case of a disruption, you may need to make your own travel arrangements and you may not be eligible for compensation, a refund or re-routing by Dohop regarding the flight you missed due to the disrupted previous flight(s). Note that you may still be entitled to this from Wizz Air under Regulation (EC) 261/2004 if it applies to your flight. For more information, please see EC261 Regulation.

First flight delayed:

With ConnectSure: If your first flight is delayed, your transfer time might be too short to reach your second flight. In such cases, Dohop will contact you with the next best available re-booking option and rebook you accordingly, subject to the General Limitations below. If it is necessary for you to stay overnight, Dohop will assist with overnight accommodations, subject to the General Limitations below.
Without ConnectSure: If you choose to travel without protection, you will be responsible for making your own travel arrangements for the second flight in case the delay makes you miss your second flight.

Second flight delayed:

If your second flight is delayed, Wizz Air will take the necessary steps to get you to your final destination, regardless of whether you have previously added ConnectSure to your booking.

If you need further guidance in such cases, please reach out to the Wizz Air Call Centre.

If your first flight’s schedule changes, and this flight schedule change affects your ability to board the second flight, you can either accept the new schedule or request a refund based on the below conditions.

With ConnectSure:

If you accept the new schedule and the transfer time becomes too short, Dohop will provide rerouting options for your second flight, subject to the General Limitations below.
If you request a refund, Wizz Air will refund your first flight and Dohop will refund your second flight.

Without ConnectSure:

If you accept the new schedule and the transfer time becomes too short, you will be responsible for re-booking your second flight at your own cost.
If you request a refund, Wizz Air will refund your first flight. You will not receive any refund for your second flight.

If your second flight’s schedule changes, and this flight schedule change affects your ability to board the second flight, you can either accept the new schedule or request a refund.

With ConnectSure:

If you accept the new schedule and the transfer time becomes too short, Dohop will provide rerouting options for your first flight, subject to the General Limitations below.
If you request a refund, Dohop will refund your first flight and Wizz Air will refund your second flight.

Without ConnectSure:

If you accept the new schedule and the transfer time becomes too short, you will be responsible for re-booking your first flight at your own cost.
If you request a refund, Wizz Air will refund your second flight. Wizz Air will not be responsible for refunding your first flight.

If you want to make changes to your booking, please reach out to service@dohop.com. In case you added ConnectSure to your booking, Dohop will check it for you to ensure your flights are within the minimum transfer time. In case you did not add ConnectSure to your booking, please contact the Wizz Air Call Centre. Please note that in this case, it will be your responsibility to ensure a feasible transfer time.

General Limitations

According to the terms and conditions of Dohop, the following limitations apply:

General:

For all references to cover/assistance in relation payments, it is under a reimbursement (“pay-and-claim”) model. This means that, at the first step (accommodation, ground transportation, food and beverage), you will be responsible for paying for these goods and services. You will then need to send a request to Dohop for reimbursement, subject to the caps below. Please ensure that you save all receipts and invoices for these payments to provide to Dohop.

For accommodation, Dohop generally covers one overnight stay. If it is necessary (i.e., for example, there is no suitable flight available for the following day, but the day after does have a suitable flight), subject to Dohop’s approval, they will reimburse up to two nights. If, however, you decide on your own to stay multiple days, Dohop will only cover the first night.

ConnectSure:

In cases of overnight stays or accommodation requirements, Dohop will assist up to the following caps:
- Accommodation:
  Up to 100 EUR / person.
- Ground Transportation:
  Covered.
- Food and Beverage Expenses:
  Up to 15 EUR / person for delays in excess of 4 hours.

ConnectSure Plus:

In cases of overnight stays or accommodation requirements, Dohop will assist up to the following caps:
- Accommodation:
  Up to 200 EUR / person.
- Ground Transportation:
  Covered.
- Food and Beverage Expenses:
  Up to 100 EUR / person for delays in excess of 4 hours.
You will not be provided with any assistance through ConnectSure if the travel disruption affecting your flight(s) are:
- caused by extraordinary circumstances outside of the control of either Wizz Air or Dohop;
- caused by your own fault, including, but not limited to:
  - failing to have all correct visa and travel documents to enter all countries in your journey;
  - changes made to the itinerary or contact details made through Wizz Air without Dohop’s knowledge or approval;
  - adding or trying to add checked baggage or a trolley bag at the airport;
  - making your own alternative arrangements not through Wizz Air or Dohop;
  - failing to maintain contact, provide incorrect contact details, and/or failing to respond to communications.
delayed due to the act or omission of third parties other than Wizz Air or Dohop, including but not limited to:
- delays in the collection or re-checking of baggage or yourself;
- delays due to security, customs, or border controls.
you should have reasonably made your transfer but failed to do so;
if you purchase ConnectSure after the disruption has occurred.

All services provided under ConnectSure must be approved in advance by Dohop. Until confirmation is received by you from Dohop, Dohop is not obligated to perform any services and will not be liable for any expense you make.

If you and Dohop are unable to mutually agree on a rebooking option, Dohop will assist you in being refunded for the unused, adversely affected part of your journey.