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Help Centre

My WIZZ Account

  • WIZZ Account

    WIZZ Account creation and modification and its benefits.

    More information
  • WIZZ Credits

    Using and exchanging your WIZZ Credits.

    More information
  • Invoices and payments

    Payment methods, issues with payments and refunds, invoices.

    More information
  • Claims and compensation

    Claims, compensations requests and their processing times.

    More information

Recommended topics

  • Account modifications
  • Claim processing time and status

Need more help?

  • Chat with Amelia

    For quick help, talk to our virtual assistant, available 24/7 for booking, flight status, baggage, and WIZZ services questions.

  • Submit a claim

    If you have a non-urgent inquiry, compensation or refund request, we recommend contacting our Customer Service by filling out a claim form.

  • Speak with an agent

    For non-urgent request, you can call us. We are here to help you with various topics such as group bookings, existing reservations, special assistance, and any other inquiries

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