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Help Centre

Delay, Cancellation and Refund

  • Delayed and rescheduled flight

    What to do in case of flight delay or rescheduling caused by Wizz Air

    More information
  • Cancelled flight

    What to do in case of flight cancellation caused by Wizz Air

    More information
  • Diverted flight

    In case of diversion, Wizz Air will arrange necessary alternative transportation

    More information
  • Denied boarding

    What to do in case you were denied boarding before your flight.

    More information
  • Refund

    Everything about Wizz Air refund policy and eligibility, waiting time and status

    More information
  • Claims and compensation

    Claims and compensations requests and their processing times

    More information

In case your flight departing or arriving to Israel has been advanced or delayed by more than eight hours, cancelled or you have been denied boarding against your will, you may be entitled for compensation under Israel's Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772 - 2012.

Recommended topics

  • Refund processing time and status
  • Damaged, delayed and lost bags
  • Cancel your flight
  • Passenger rights
  • Claim processing time and status

Need more help?

  • Chat with Amelia

    For quick help, talk to our virtual assistant, available 24/7 for booking, flight status, baggage, and WIZZ services questions.

  • Submit a claim

    If you have a non-urgent inquiry, compensation or refund request, we recommend contacting our Customer Service by filling out a claim form.

  • Speak with an agent

    For non-urgent request, you can call us. We are here to help you with various topics such as group bookings, existing reservations, special assistance, and any other inquiries

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