Passenger rights

If your flight gets cancelled you are entitled to two free phone calls, telex, fax messages or emails, or reimbursement of the costs of those within a reasonable amount.

• If the departure of the new re-booked flight is not on the same date as originally scheduled, Wizz Air will arrange complementary hotel accommodation and ground transportation to/from the hotel, or their cost reimbursement within a reasonable amount.
• For the accommodation, transportation to/from hotel and meal cost reimbursement, please keep the VAT invoices to claim back your expenses later.
• Please approach our Ground Handling Agents at the airport who will provide further information and assistance.

• If there is no possibility to rebook onto another WIZZ flight on the same or next day (and later available dates are not suitable for you) you may arrange alternative transportation for yourself. It may be train, bus, airline, car hire, etc.
• Please first contact Ground Handling Agents at the airport before arranging your alternative transportation.
• The alternative transport must be under comparable transport conditions to your destination. If the price of your chosen transportation is not considered reasonable compared to other alternatives it will not be reimbursed.
• For the transportation cost reimbursement, please keep the invoices and relevant tickets to claim back your expenses later.

In case of flight cancellation, partner services provider’s cancellation and refund policy shall apply. Please contact the third-party provider for more details. Contact details can be found here.

If due to flight cancellation, you experienced some additional expenses you would like to reimburse or would like to request a compensation, you may submit a claim under the respective category.

Our customer relations team will review your request and get back to you within 30 days.

For more details about the compensation eligibility, please check the EC261 Regulation page.