Passenger rights

Depending on the delay length, the ground handling agents will provide a refreshment/meal voucher of the value that is proportionate to your delay and two free phone calls, telex, fax messages or emails:

• For flights under 1500 km, following a 2-hour wait
• For flights over 1500 km, following a 3-hour wait
• For flights over 3500 km, following a 4-hour wait
• For flights of any distance, following a 5-hour wait.

• If due to the delay your departure is moved to the following date, Wizz Air will arrange complementary hotel accommodation and ground transportation to/from the hotel, or their cost reimbursement within a reasonable amount.
• For the accommodation, transportation to/from hotel and meal cost reimbursement, please keep the VAT invoices to claim back your expenses later.
• Please approach our Ground Handling Agents at the airport who will provide further information and assistance.

In case of flight delay, partner services provider’s cancellation and refund policy shall apply. Please contact the third-party provider for more details. Contact details can be found here.

If due to delay, you experienced some additional expenses you would like to reimburse or would like to request a compensation following a delay over 3 hours on arrival, you may submit a claim under the respective category.

Our customer relations team will review your request and get back to you within 30 days.

For more details about the compensation eligibility, please check the EC261 Regulation page.