Environment, Social & Governance Policies

Wizz Air, in accordance with the provisions of Act XX of 2023 and with due regard to its obligations related to social responsibility and environmental protection, has established the Wizz Air ESG Grievance Mechanism. The purpose of this mechanism is to ensure compliance with all applicable Hungarian laws and internal regulations aligned with ESG (Environmental, Social, Governance) principles, and to provide a structured process for raising concerns related to legal violations, ethical breaches, or sustainability requirements.

The grievance mechanism enables any stakeholder to report social responsibility and environmental risks, as well as breaches of obligations related to these areas, arising from the economic activities of Wizz Air, its subsidiaries, or its direct or indirect suppliers. Reports can be submitted via email at sustainability@wizzair.com, which is managed by the company’s responsible business team.

Personal data of individuals submitting grievances is protected in accordance with applicable legislation, and Wizz Air guarantees that no one will face discrimination or retaliation for raising a concern in good faith. Records of grievances and the outcomes of the process will be retained for five years, as required by law. If Wizz Air becomes aware of a breach of social responsibility or environmental obligations by an indirect supplier, it will immediately conduct a risk assessment and implement appropriate preventive measures.

Please note that non-relevant issues, including passenger-related complaints, will not be handled through this mechanism. Such matters should be submitted via the designated customer service platform, as they will not be processed here.